Refund & Returns

BEAUTY ORIGINALS

Last updated: 24 October 2026

Hey Beauty,

We hope you love your Beauty Originals purchase as much as we loved curating it for you.

We understand that sometimes things don't work out. Here's everything you need to know about returns, store credits and refunds.

1. Change of Mind Returns

We accept eligible change-of-mind returns within 14 days of delivery for store credit only.

To qualify:

  • Products must be unused, unopened and in their original, sealed packaging.

  • All items must be in their original, resaleable condition.

  • Proof of purchase is required.

  • Return requests must be submitted within 14 days of delivery.

  • Return postage is the customer's responsibility.

We do not offer refunds to the original payment method for change-of-mind returns.

Once your return has been received and approved, store credit will be issued for the eligible returned product value, excluding original shipping charges.

2. Beauty Drops & Mini Drops

Our Beauty Drops and Mini Drops are thoughtfully curated collections designed to be enjoyed as a complete experience.

For change-of-mind returns, the entire Beauty Drop or Mini Drop must be returned in full.

This includes:

  • Every product originally included in the collection.

  • All items unopened, unused and in their original packaging.

  • Any complimentary gifts or gifts with purchase.

We do not accept partial change-of-mind returns or offer individual product store credits for items purchased as part of a curated collection.

If any products have been opened, used or are missing, the collection is not eligible for a change-of-mind return.

Approved returns will receive store credit only.

These conditions do not affect your rights under Australian Consumer Law.

3. Individual Beauty Products

Individual skincare, makeup and beauty products may be returned for store credit within 14 days of delivery, provided they meet our return conditions.

For hygiene and safety reasons, we do not accept change-of-mind returns for products that have been opened, tested or used.

4. Faulty, Damaged or Incorrect Products

Something not quite right? We're here to help.

If your order arrives faulty, damaged or incorrect, please contact our customer care team, hello@beautyoriginals.com.au, as soon as possible with your order number, a description of the issue and photographs where possible.

We'll assess the issue and provide the appropriate remedy under Australian Consumer Law, which may include a refund, replacement or repair depending on the circumstances.

Where you are legally entitled to a refund, you will not be required to accept store credit instead.

If an individual product within a Beauty Drop is faulty, you do not need to return the entire collection simply to seek a remedy for that product.

We will cover reasonable return postage costs where required by law.

5. Gifts With Purchase

Any complimentary gift included with an order must also be returned unused and in its original condition when returning the complete purchase for change of mind.

Complimentary gifts are not eligible for separate change-of-mind returns or store credits.

Your statutory rights relating to faulty products and gifts remain unaffected.

6. Sale Items

Sale and promotional items are not eligible for change-of-mind returns unless otherwise stated at the time of purchase.

This does not affect your rights under Australian Consumer Law.

7. How to Request a Return

To request a return, please contact Beauty Originals through the customer care details listed on our website within 14 days of delivery or email us at hello@beautyoriginals.com.au

Include your order number and reason for return.

Please wait for return instructions before sending items back.

We recommend using tracked postage for change-of-mind returns, as customers are responsible for the return shipping costs and safe delivery of their items.

8. Store Credit

Once an eligible change-of-mind return has been received and inspected, we will issue store credit equal to the approved returned product value.

Store credit:

  • Can be used towards future purchases at Beauty Originals.

  • Cannot be exchanged for cash.

  • Does not include original shipping charges.

  • Will be issued electronically.

Store credit will have a one year expiry date.

9. Australian Consumer Law

Our returns policy operates in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your statutory consumer rights.

 

 

BEAUTY ORIGINALS

Clean beauty. Considered choices. Beautiful experience.